Terms of Service

ReplyPilot connects to a mailbox or sending tool that you control. It reads the replies you get, sorts them by what they are and how urgent they look, and writes a draft answer for you to approve. It can put those drafts in Slack, and it can send an approved reply through whichever provider you connected.

You need to be at least 16 and able to enter a contract. Look after your password, because anything done through your account counts as done by you. If you think someone else is in there, email contact@praxonai.com and we will help you shut it down.

ReplyPilot runs on credentials you supply: a Google Gemini API key, access to your mailbox, and Smartlead or Instantly keys if you use them. A few things follow from that.

• The cost, the rate limits and the terms of those services are between you and them. A free tier AI key with a low daily cap will make processing crawl, and that is the cap doing its job rather than our software failing.
• You are telling us you are allowed to connect that mailbox and use those keys.
• If one of those providers changes or suspends its API, the features built on it can stop working until we adapt.

Scores, categories and draft replies come out of an AI model, and models get things wrong. ReplyPilot is built around that. Nothing sends without a person approving it, and a draft that depends on a fact the model does not have is blocked from sending until you fill the gap yourself.

What you send is your call and your responsibility. Read the draft before you approve it. The revenue figures in audits and reports are estimates built on stated assumptions. They are not forecasts, and they are not financial advice.

Do not use ReplyPilot to:

• Send bulk email that breaks anti-spam law such as CAN-SPAM, CASL, the GDPR or ePrivacy rules, including mailing people whose consent you were required to get and did not.
• Send anything unlawful, deceptive or harassing, or pretend to be someone you are not.
• Process data you have no lawful reason to hold, or connect a mailbox you were not given access to.
• Break our security, reach into another customer's workspace, or reverse engineer the product.
• Resell the service as your own without a written agreement from us.

Cold outreach is a legitimate business and a heavily regulated one. Staying legal in the markets you email, honouring unsubscribes and saying truthfully who you are, is on you. If we have good reason to think an account is breaking these rules, we can suspend it.

Your email, your drafts and your customer data belong to you. You give us only the narrow permission needed to store and process that content so the product can run. We do not train our models on it and we do not sell it. The Privacy Policy sets out how we handle it.

• There is one plan. It costs $29 per month, and it starts with a free trial of 14 days.
• Paid plans bill in advance on a repeating cycle through our payment provider until you cancel. Your card details go to them, not to us, and we never see the full number.
• When there is a free trial we tell you how long it lasts before you start it. If you do not cancel before it ends, the subscription starts and the first payment goes through.
• Cancel whenever you like from the billing page. Future charges stop, and access runs to the end of the period you already paid for.
• Prices exclude tax, which is added where it applies.
• If we change prices we will email you at least 30 days ahead. A change never reaches back into a period you have already paid for.

Payments already made are not refundable unless the law says otherwise or we decide to make an exception. What you spend on your own AI key and other providers is billed by them, so we cannot refund it.

We work to keep ReplyPilot up, and we are not promising it never goes down. Maintenance happens. Gmail, Slack, Smartlead, Instantly, our payment provider and Google's AI all change things on their own schedule, and features built on them can break when they do. The service comes as it is, without warranties beyond the ones the law will not let us exclude.

As far as the law allows, Praxon AI is not liable for lost profit, lost business, deals you did not win, or other indirect losses. For any claim about the service, our total liability is capped at what you paid us in the twelve months before the claim came up.

None of that limits liability for fraud, for death or injury caused by negligence, or for anything else that cannot lawfully be limited.

You can stop using ReplyPilot whenever you want, and email contact@praxonai.com to have the account deleted. We can suspend or close an account that breaks these terms, does not pay, or puts the service and other customers at risk. Where it is reasonable to warn you first, we will.

These terms will change as the product does. For anything significant we will email account holders before it takes effect, and carrying on with ReplyPilot after that means the new version applies to you.

These terms are governed by the law of the country where Praxon AI is established, and the courts there deal with any dispute. If you are a consumer, you keep whatever protections your own country's law gives you. Email contact@praxonai.com if you need to know where we are registered before you sign up.