Refund and Cancellation Policy

Every plan starts with 14 days free and we do not ask for a card to run the free audit. Cancel before the trial ends and you are never charged, so nobody has to argue about a refund for a product they did not get to try.

Cancel whenever you like from the billing page in your account. It takes effect immediately in the sense that no further payment is taken, and your access runs to the end of the period you have already paid for. We do not lock anyone into a term or ask why they are leaving before letting them go.

• The plan is $29 per month, billed in advance.
• Cancelling stops future charges. It does not cut off the period you already bought.
• You can export or delete your data at any point, before or after cancelling.

Payments already taken are not automatically refundable, because the trial exists so you can decide before paying. That said, we would rather sort out a genuine problem than keep money from someone who got nothing for it. Email contact@praxonai.com within 14 days of a charge and tell us what happened. We read these ourselves.

We will normally refund in full when:

• You were charged after cancelling, or charged twice for the same period.
• The service was unavailable for a sustained stretch of the period you paid for.
• You bought the wrong thing and have not meaningfully used it.

Approved refunds go back to the original payment method. How long it then takes to appear is up to your bank, usually a few working days and sometimes longer.

ReplyPilot runs on your own API keys. What you spend with Google for Gemini, or with any other provider you connect, is billed by them directly and never passes through us, so there is nothing for us to refund. Those charges are between you and that provider. This is also why the AI cost is yours to control rather than marked up in our price.

If we change the price we will email account holders at least 30 days beforehand. A change never reaches back into a period you have already paid for. If a new price does not suit you, cancel before it takes effect and you will not be charged it.

Email contact@praxonai.com. A person reads it. If you are disputing a charge, tell us before you raise it with your bank and we will almost always resolve it faster than a chargeback would. The full agreement is in our Terms of Service.